Privacy Policy

1. Introduction

Welcome to SoloPromote ("Company," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

This Privacy Policy applies to all users of our Services, including users in the European Economic Area (EEA), United Kingdom, and other jurisdictions with data protection laws. We comply with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable data protection regulations.

2. Information We Collect

2.1 Personal Information You Provide

When you register for an account, subscribe to our services, or contact us, we may collect the following personal information:

• Account Information: Name, email address, and profile picture (provided through our authentication provider)
• Payment Information: Billing address, payment card details (processed securely by Stripe; we do not store complete card numbers)
• Communication Data: Information you provide when contacting our support team, including support ticket messages and inquiries
• User Content: YouTube video URLs you submit for processing, uploaded video files, and any custom text or preferences you configure

2.2 Information Collected Automatically

When you access our Services, we automatically collect certain information:

• Device Information: Browser type, operating system, device identifiers, and IP address
• Usage Data: Pages visited, features used, time spent on the Services, and navigation paths
• Log Data: Server logs including access times, error reports, and referring URLs
• Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities

2.3 Video and Content Data

As part of our core video processing services, we collect and process:

• Video URLs: YouTube links you submit for clip generation or summarization
• Uploaded Content: Video files you directly upload to our platform
• Processing Preferences: Font choices, caption settings, blur styles, zoom levels, and other customization options
• Generated Content: AI-generated transcripts, summaries, and processed video clips
• Job Metadata: Processing status, timestamps, and error logs associated with your video jobs

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

• To create and manage your account
• To process your video content and generate clips, summaries, and other outputs
• To apply your selected customizations (captions, fonts, blur effects, etc.)
• To manage your subscription and process payments
• To provide customer support and respond to your inquiries

3.2 Service Improvement

• To analyze usage patterns and improve our Services
• To develop new features and functionality
• To monitor and prevent technical issues
• To conduct research and analytics

3.3 Communication

• To send you service-related notifications (e.g., job completion, account updates)
• To respond to your support requests
• To send promotional communications (with your consent, where required)

3.4 Legal and Security

• To comply with legal obligations and respond to lawful requests
• To enforce our Terms of Service and protect against fraud or abuse
• To protect the security and integrity of our Services

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data based on the following legal grounds:

• Contract Performance: Processing necessary to fulfill our contract with you (e.g., providing video processing services)
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our Services, preventing fraud, and ensuring security
• Consent: Processing based on your explicit consent (e.g., marketing communications)
• Legal Obligation: Processing necessary to comply with applicable laws

5. Third-Party Services and Data Sharing

We share your information with the following categories of third-party service providers to operate our Services:

5.1 Authentication Provider

Clerk: We use Clerk for user authentication and account management. Clerk processes your email address, name, and profile picture. Clerk's privacy policy is available at https://clerk.com/privacy

5.2 Payment Processor

Stripe: We use Stripe to process subscription payments. Stripe collects and processes payment card information directly; we do not store your complete card details. Stripe's privacy policy is available at https://stripe.com/privacy

5.3 File Storage and Upload

UploadThing: We use UploadThing to handle file uploads. Your uploaded video files are temporarily processed through their infrastructure. UploadThing's privacy policy is available at https://uploadthing.com/privacy

5.4 Cloud Storage

Cloud Storage Providers: We use industry-standard cloud storage services (such as AWS S3 or similar) to store processed video files and generated content. These providers maintain robust security measures and compliance certifications.

5.5 AI and Machine Learning

OpenAI: We use OpenAI's services to analyze video content, generate transcripts, and identify key moments for clip generation. Video transcripts and metadata may be sent to OpenAI for processing. OpenAI's privacy policy is available at https://openai.com/privacy

5.6 Video Source Platforms

YouTube: When you submit YouTube URLs, we access publicly available video content for processing. We do not access your YouTube account or any private YouTube data. You are responsible for ensuring you have the necessary rights to process the content you submit.

5.7 Analytics

We may use analytics providers to help us understand how users interact with our Services. These providers collect information about your use of our Services in accordance with their respective privacy policies.

6. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS/SSL protocols
• Secure Storage: Personal data and processed content are stored on secure, encrypted servers with access controls
• Authentication Security: We use Clerk's enterprise-grade authentication system with secure session management
• Payment Security: Payment processing is handled by PCI-DSS compliant Stripe; we never store complete payment card details
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis
• Regular Audits: We regularly review and update our security practices to address emerging threats
• Incident Response: We have procedures in place to detect, respond to, and report data breaches as required by law

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing best practices.

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

• Account Data: Retained while your account is active and for a reasonable period thereafter to comply with legal obligations
• Video Processing Data: Processed video jobs and generated clips are retained for a limited period (typically 30 days) unless you request deletion sooner
• Payment Records: Transaction records are retained as required for tax and legal compliance (typically 7 years)
• Support Communications: Support ticket history is retained for quality assurance and to provide continued support
• Usage Analytics: Aggregated, anonymized analytics data may be retained indefinitely

You may request deletion of your data at any time, subject to our legal retention requirements.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

8.1 GDPR Rights (EEA and UK Residents)

• Right of Access: You have the right to request a copy of the personal data we hold about you
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data
• Right to Erasure ("Right to be Forgotten"): You have the right to request deletion of your personal data, subject to certain legal exceptions
• Right to Restriction: You have the right to request that we restrict the processing of your personal data in certain circumstances
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, machine-readable format
• Right to Object: You have the right to object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Where processing is based on consent, you have the right to withdraw consent at any time
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence

8.2 CCPA Rights (California Residents)

• Right to Know: You have the right to know what personal information we collect, use, and disclose
• Right to Delete: You have the right to request deletion of your personal information
• Right to Opt-Out: You have the right to opt-out of the sale of your personal information (note: we do not sell personal information)
• Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights

8.3 Exercising Your Rights

To exercise any of these rights, please contact us at support@solopromote.com. We will respond to your request within the timeframe required by applicable law (typically 30 days for GDPR, 45 days for CCPA).

You can also delete your account and associated data directly from your account settings page. This will permanently remove your account information and any stored video processing jobs.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Services:

9.1 Types of Cookies We Use

• Essential Cookies: Required for the operation of our Services, including authentication and security features
• Functional Cookies: Remember your preferences and settings to provide a personalized experience
• Analytics Cookies: Help us understand how visitors interact with our Services to improve performance

9.2 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can typically set your browser to notify you when cookies are being used or to refuse all cookies. Please note that disabling essential cookies may affect the functionality of our Services.

9.3 Do Not Track

Some browsers include a "Do Not Track" (DNT) feature that signals websites not to track your browsing activity. We currently do not respond to DNT signals, but we honor your cookie preferences as set in your browser.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction.

When we transfer personal data from the EEA, UK, or Switzerland to other countries, we ensure appropriate safeguards are in place:

• Standard Contractual Clauses approved by the European Commission
• Data processing agreements with our service providers
• Transfers to countries recognized as providing adequate data protection

11. Children's Privacy

Our Services are not intended for individuals under the age of 18 (or the age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at support@solopromote.com, and we will promptly delete such information.

12. Social Media and Third-Party Platforms

Our Services are designed to help you create content for social media platforms such as TikTok, YouTube, Instagram, and others. Please note:

• We do not directly access your social media accounts unless you explicitly connect them
• The clips and content you create using our Services are for your own use; you control how and where you share them
• When you post content to third-party platforms, their respective privacy policies apply
• We are not responsible for the privacy practices of third-party social media platforms

If you choose to connect your social media accounts to our Services in the future, we will clearly explain what data we access and how it is used before you authorize the connection.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Notify you via email or through a prominent notice on our Services
• Where required by law, obtain your consent to any material changes

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Data Protection Representative

For users in the European Economic Area, you may contact our data protection representative regarding any issues related to our processing of your personal data by emailing support@solopromote.com with the subject line "Data Protection Inquiry."