Terms of Service

1. Acceptance of Terms

Welcome to SoloPromote ("Company," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and SoloPromote governing your access to and use of our website, applications, and services (collectively, the "Services").

BY ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST NOT ACCESS OR USE THE SERVICES.

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. Your continued use of the Services after any changes constitutes acceptance of the modified Terms.

2. Eligibility

To use our Services, you must:

• Be at least 18 years of age or the age of legal majority in your jurisdiction, whichever is higher
• Have the legal capacity to enter into a binding agreement
• Not be prohibited from using the Services under applicable laws
• Not have been previously banned or suspended from the Services

By using the Services, you represent and warrant that you meet all eligibility requirements. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

3. Account Registration and Security

To access certain features of the Services, you must create an account through our third-party authentication provider. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain the security of your account credentials
• Promptly notify us of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account
• Not share your account or credentials with any third party
• Not create multiple accounts for abusive purposes

We reserve the right to suspend or terminate accounts that appear to be fraudulent, abusive, or in violation of these Terms.

4. Description of Services

SoloPromote provides video processing services that enable users to:

• Video Splitting: Convert long-form video content into multiple short-form clips optimized for social media platforms
• Video Summarization: Generate condensed video summaries highlighting key moments and content
• Content Customization: Apply auto-generated captions, font styling, blur effects, zoom adjustments, and other visual enhancements
• Content Management: Store, manage, and download processed video clips

We use artificial intelligence and machine learning technologies to analyze and process video content. Results may vary, and we do not guarantee any specific outcomes or quality levels.

5. Subscription, Payments, and Refund Policy

5.1 Subscription Plans

We offer various subscription plans with different features and usage limits. Details of each plan, including pricing and features, are available on our website. Subscription plans may include:

• Monthly or annual billing cycles
• Usage limits (video processing quotas)
• Credit-based features for premium options (e.g., captions)
• Access to specific features and capabilities

5.2 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. By subscribing to our Services, you agree to:

• Provide valid and current payment information
• Authorize recurring charges according to your subscription plan
• Pay all fees and charges incurred in connection with your account
• Be responsible for any taxes applicable to your subscription

5.3 Automatic Renewal

Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current subscription fee for the renewal period.

5.4 Cancellation

You may cancel your subscription at any time through your account settings or the Stripe customer portal. Upon cancellation:

• Your subscription will remain active until the end of the current billing period
• You will retain access to subscription features until the period ends
• No further charges will be made after the current period

5.6 Price Changes

We reserve the right to modify subscription pricing at any time. Price changes will apply to new subscriptions immediately and to existing subscriptions upon their next renewal. We will provide at least 30 days' notice of any price increases.

5.7 Credits

Certain features may require credits in addition to your subscription. Credits:

• Are non-transferable and have no cash value
• May expire according to the terms stated at purchase
• Cannot be refunded once purchased
• May be granted as part of subscription plans or promotional offers

6. User Content and Intellectual Property

6.1 Your Content

You retain all ownership rights in the content you submit to our Services ("User Content"), including video URLs, uploaded files, and custom settings. By submitting User Content, you grant us a limited, non-exclusive, royalty-free, worldwide license to:

• Process, transform, and modify the content to provide our Services
• Store the content and generated outputs on our servers
• Create derivative works (processed clips, summaries) as requested by you

This license terminates when you delete your content or close your account, except for content that has been shared publicly or with third parties.

6.2 Generated Content

The clips, summaries, and other outputs generated by our Services ("Generated Content") are derived from your User Content. You own the Generated Content to the extent you own the underlying User Content. We do not claim ownership of Generated Content.

6.3 Our Intellectual Property

The Services, including our website, applications, algorithms, software, designs, logos, trademarks, and documentation, are owned by SoloPromote and protected by intellectual property laws. You may not:

• Copy, modify, or distribute our proprietary materials
• Reverse engineer or decompile our software
• Remove or alter any copyright or trademark notices
• Use our trademarks without written permission

7. Copyright Compliance and Content Rights

7.2 Prohibited Content

You may not submit content that:

• Infringes any copyright, trademark, patent, trade secret, or other intellectual property right
• You do not have the right to use, reproduce, or distribute
• Contains copyrighted music, images, or video clips without proper licensing
• Violates the terms of service of the platform from which it originates (e.g., YouTube)

7.3 DMCA Takedown Procedure

We respect intellectual property rights and respond to valid takedown notices under the Digital Millennium Copyright Act (DMCA). If you believe content on our Services infringes your copyright, please submit a DMCA notice to support@solopromote.com containing:

• Your physical or electronic signature
• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material and its location
• Your contact information (address, phone number, email)
• A statement that you have a good faith belief the use is not authorized
• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner

7.4 Counter-Notification

If you believe your content was wrongfully removed due to a DMCA notice, you may submit a counter-notification with the required information under the DMCA.

7.5 Repeat Infringer Policy

We maintain a policy to terminate accounts of users who are repeat copyright infringers in appropriate circumstances.

8. Acceptable Use Policy

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not:

8.1 Prohibited Activities

• Use the Services for any illegal purpose or in violation of any laws
• Infringe on the intellectual property rights of others
• Upload, process, or distribute content that is defamatory, obscene, harassing, hateful, or otherwise objectionable
• Distribute malware, viruses, or other harmful code
• Attempt to gain unauthorized access to our systems or other users' accounts
• Interfere with or disrupt the integrity or performance of the Services
• Use automated systems (bots, scrapers) to access the Services without permission
• Circumvent any usage limits or security features
• Resell, sublicense, or provide commercial services based on our Services without authorization
• Engage in any activity that could damage our reputation or business

8.2 Content Standards

All content you submit must comply with our content standards. You may not submit content that:

• Contains child sexual abuse material (CSAM) or exploits minors
• Promotes violence, terrorism, or extremism
• Contains non-consensual intimate imagery
• Promotes illegal drugs or controlled substances
• Contains personally identifiable information of others without consent
• Constitutes spam, phishing, or fraudulent schemes

8.3 Platform Terms Compliance

When using content from or posting to third-party platforms (YouTube, TikTok, Instagram, etc.), you must comply with those platforms' terms of service, community guidelines, and content policies. Violations of third-party platform terms may result in action against your SoloPromote account.

9. Account Suspension and Termination

9.2 Suspension vs. Termination

Suspension: We may temporarily suspend your account while we investigate potential violations. During suspension, you will not have access to the Services. Suspended accounts may be reinstated if the investigation resolves in your favor.

Termination (Ban): For serious or repeated violations, we may permanently terminate your account. Terminated accounts cannot be reinstated. Users who have been terminated are prohibited from creating new accounts.

9.3 Effect of Termination

Upon termination of your account:

• Your right to use the Services immediately ceases
• Any outstanding fees remain payable
• We may delete your account data, including processed content
• You are not entitled to any refund of fees paid
• Provisions of these Terms that by their nature should survive will remain in effect

9.4 Your Right to Terminate

You may close your account at any time through your account settings. Account closure does not entitle you to any refund of fees paid.

9.5 Appeals

If you believe your account was suspended or terminated in error, you may contact us at support@solopromote.com to request a review. We will review your appeal but are not obligated to reinstate any account.

10. Third-Party Platform Compliance

10.1 Platform Terms of Service

Our Services are designed to help you repurpose content for various social media platforms. You acknowledge and agree that:

• Each third-party platform has its own terms of service, community guidelines, and content policies
• You are solely responsible for complying with the terms of any platform where you source or post content
• Violations of platform terms may result in action against your account on that platform AND your SoloPromote account
• We are not responsible for any consequences arising from your violation of third-party platform terms

10.2 YouTube Terms

When processing YouTube content, you must comply with YouTube's Terms of Service and Community Guidelines. You represent that you have the right to use any YouTube content you submit, either because:

• You are the owner/creator of the content
• You have obtained explicit permission from the owner
• Your use constitutes fair use under applicable law (at your own legal risk)

10.3 TikTok, Instagram, and Other Platforms

If you use Generated Content on TikTok, Instagram, or other platforms, you must comply with their respective terms of service and community guidelines. This includes but is not limited to:

• Not posting content that violates platform policies
• Properly attributing content where required
• Not engaging in spam or inauthentic behavior
• Complying with advertising and disclosure requirements

10.4 API Usage Compliance

If our Services integrate with third-party APIs (including social media platform APIs), you agree to comply with all applicable API terms and policies. We may suspend or terminate Services that rely on such APIs if required by the API provider.

11. Disclaimers

We do not warrant that:

• The Services will be uninterrupted, secure, or error-free
• Results obtained from the Services will be accurate or reliable
• The quality of any products, services, or information obtained through the Services will meet your expectations
• Any errors in the Services will be corrected

AI-generated outputs (transcripts, clip selections, summaries) are provided for convenience and may contain errors. You are responsible for reviewing all Generated Content before use.

12. Limitation of Liability

TOTAL LIABILITY: Our total liability to you for all claims arising from or related to these Terms or the Services shall not exceed the greater of: (a) the amount you paid us in the twelve (12) months preceding the claim, or (b) one hundred dollars ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the maximum extent permitted by law.

13. Indemnification

You agree to indemnify, defend, and hold harmless SoloPromote and its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from:

• Your use of and access to the Services
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Your violation of any third-party platform terms of service
• Any content you submit to the Services
• Any claim that your User Content caused damage to a third party

This indemnification obligation will survive the termination of your account and these Terms.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact us at support@solopromote.com and attempt to resolve the dispute informally. Most disputes can be resolved this way. We will make good faith efforts to resolve any dispute within 30 days.

14.2 Binding Arbitration

If we cannot resolve a dispute informally, you and SoloPromote agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved through binding arbitration, rather than in court, except that either party may seek equitable relief in court for infringement or misuse of intellectual property rights.

14.3 Class Action Waiver

YOU AND SOLOPROMOTE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.

14.4 Exceptions

Notwithstanding the above, either party may bring an individual action in small claims court for disputes within that court's jurisdiction, and either party may seek injunctive or other equitable relief in any court of competent jurisdiction regarding intellectual property infringement.

15. Governing Law

These Terms and your use of the Services shall be governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles. Any legal action or proceeding not subject to arbitration shall be brought exclusively in the federal or state courts located in the United States, and you consent to the personal jurisdiction of such courts.

16. General Provisions

16.1 Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and SoloPromote regarding the Services and supersede all prior agreements and understandings.

16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

16.3 Waiver

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of SoloPromote.

16.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

16.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

16.6 Notices

We may provide notices to you via email to the address associated with your account, or by posting on our website. You should ensure your contact information is current. Notices sent by email are effective when sent; notices posted on our website are effective upon posting.

16.7 No Third-Party Beneficiaries

These Terms do not confer any third-party beneficiary rights. No person other than you and SoloPromote has any rights under these Terms.

16.8 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

17. Service Availability and Modifications

17.1 Service Availability

We strive to maintain high availability of our Services but do not guarantee uninterrupted access. The Services may be temporarily unavailable due to:

• Scheduled maintenance (we will attempt to provide advance notice)
• Emergency maintenance or repairs
• Technical failures or third-party service outages
• Circumstances beyond our reasonable control

17.2 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable to you or any third party for any modification, suspension, or discontinuance of the Services.

17.3 Feature Changes

Features and functionality may be added, modified, or removed at our discretion. We do not guarantee that any specific feature will remain available.

18. Export Compliance

The Services may be subject to export control laws and regulations. You agree not to export, re-export, or transfer the Services or any technical data received through the Services to any country, entity, or person prohibited by applicable export control laws without proper authorization.

19. Contact Information

If you have any questions about these Terms, please contact us: